Frequently Asked Questions (FAQ) – Housine Zator Apartments & Cottages near Energylandia

General Information about your Stay

How does check-in work at Housine Zator?
Check-in is fully contactless. Around 3:00 PM on the day of arrival, you’ll receive a message with instructions and access codes. Entry is possible from 4:00 PM.

Until what time does the hotel day last?
From 4:00 PM until 10:00 AM the next day.

Can I check in late at night?
Yes, check-in is possible 24/7 after receiving the access codes.

Can I leave my luggage before check-in?
Yes, please contact us by phone to arrange the details.

Can I extend my stay?
Yes, for an additional fee. Please contact us.

Payments and Invoices

Do you issue VAT invoices?
Yes. Please provide your tax ID (NIP) no later than on the day of check-in.

Is the tourist tax mandatory?
Yes. It is 2.80 PLN per person, regardless of age.

How can I pay?
We accept BLIK, bank transfer and Revolut. We can also send a payment link.

Apartment Equipment

Are towels and bedding provided?
Yes, each apartment comes with a full set.

Iron, hairdryer, coffee machine?
Yes – standard. Most apartments also include a coffee machine.

Is there air conditioning and heating?
Yes – all have heating, most have A/C.

Do I need physical keys?
No – access is via code sent on the day of arrival.

Are pets allowed?
Yes, for an extra fee of 50 PLN/day.

Can I have a barbecue on the property?
Yes – please follow safety rules.

Is an extra bed for a child available?
Yes – available for an extra fee.

Where to Eat – Breakfast & Dinner

Where can I eat breakfast?
Twins Restaurant – buffet breakfast 8:00–11:00, 35 PLN/person.

Where to have dinner?
Recommended: Twins, Revel, Bonanza, Cuda Wianki – all nearby.

Energylandia Tickets

Can I buy tickets from you?
Yes – electronic tickets with access codes sent via SMS or email.

What kind of tickets do you offer?
Regular, reduced (for children and seniors), 2-day, 3-day, under 3 y.o., and parking tickets.

Is the reduced ticket based on age?
No – it applies to guests under 140 cm tall or 65+ years old.

What is the ticket validity period?
From April 5 to October 26, 2025.

Parking and Directions

Is parking available?
Most apartments offer 1 spot. Details are included in the check-in instructions.

Can I park two cars?
Depends on location – please contact us in advance.

Will I get directions to the apartment?
Yes – all details will be sent on the day of arrival.

Additional Information

Can I change or cancel my reservation?
Yes – please contact us by email.

Can I receive an invoice after my stay if I forget to provide my tax ID?
No – NIP must be provided no later than on the day of arrival.

Do you speak foreign languages?
Yes – Polish, English, German, Czech.

How can I contact you?
By phone, email or via Booking.com / Airbnb.

Apartments and cottages near Energylandia – comfortable stay, tickets, breakfast, parking, contactless check-in. Choose Housine.pl